Systems are important - but it’s easy to fall into the trap of box-ticking compliance, and forget the value of organisational-wide engagement from all your people.
While in theory developing any organisational system is a good idea, it’s easy to fall into the trap of only focusing on compliance, or using outdated software that doesn’t work properly. ISO standards are an excellent example: we want to achieve certification to improve our business and create a cutting-edge competitive advantage that appeals to customers. However, it’s easy to miss the mark.