How to increase near-miss reporting

Increasing near-miss reporting

When it comes to the health and well being of your organisation, do all your staff have a voice and is it heard?   Because if not, the attitude starts to become “why bother with all this hassle if nothing gets done?” which could expose your organisation to unnecessary unforeseen risks.  Obtaining quality data is crucial in order to make better business decisions with regards to the overall health and well being of your organisation.  Accurate and timely near-miss reporting allows H&S professionals to get in front of potential incidents, and over time creates a lower overall H&S cost to business.  As if these benefits aren’t enough – a well set-up system for gathering near-miss information from your staff provides in itself a mechanism to drive staff H&S culture, which in turn helps to increase staff morale and contributes to higher levels of productivity.

What are the top 3 things I can do today to improve near-miss reporting engagement? 

Remove roadblocks

Make the software easily accessible to everyone, whether that is from a phone, tablet, computer, or a laptop in the lunchroom if need be.   Make it easier to report incidents by keeping forms as short as possible. The best way to do this is to create dynamic forms that only ask for relevant information depending on what has already been entered.  This creates less confusion and ensures data is captured in the right way, in the right environment.   Fit your near-miss reporting exactly to your business processes, but get a system that is flexible enough to change later down the track in keeping with any updates to your corporate H&S strategy.   Align the verbiage with what is used internally so that it’s easier for everyone to understand what is required, even by those of low computer literacy.  

Many of our clients have achieved upwards of 300% increases in near-miss reporting:  Read Treescape’s success story here

Keep everyone informed

Feedback loops are important so user access permissions and user-based dashboards help to encourage and maintain a positive feedback culture where people feel acknowledged and that their contribution is valued in helping to provide a safer workplace for all.

Workplace mindfulness program

Quite possibly the most important part of implementing an effective H&S culture change in your organisation is to ensure management buy-in and commitment to lead, support and reinforce these values as part of the continuous improvement of an overarching business strategy.  “Care for your work family” communications, weekly toolbox discussions, H&S committee meetings, management reports and board reports all require relevant information that needs to be easily accessible to reference and analyse on the fly.  Holding this information in a central repository that can be updated ad hoc so that everyone is current and up to date is vital.

 

Next steps:

Get staff from different levels in your organisation to take part in the free H&S Assessment. This confidential 12 question assessment can be used organisation-wide to stimulate discussion and awareness with regards to the maturity of your current H&S systems and helps uncover things you can do to improve the performance of your current  health and safety programme.

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