More than any other organisation, ACC knows the complexity and importance of health and safety. In its simplest form, ACC is designed to support and financially cover New Zealanders when they are injured – no matter who they are or who’s at fault. It also does a lot of prevention work, helping keep people safe at work and in their day-to-day lives.
But as ACC’s Head of Business Customer Service Delivery, Phil Riley, explained at last year’s Safeguard National Health and Safety Conference, even though the organisation lives and breathes health and safety – there’s always room to improve.
ACC has spent the last few years delving into process improvement, working with businesses to co-design improvements the government entity could make to better serve New Zealand’s people and businesses. A huge part of this process has been working to deliver value to organisations, and incentivising good health and safety practices, enabling organisations to disrupt with grants and subsidies, Phil says.
“I don’t feel like it’s our role to disrupt you, it’s simply our role to enable you to disrupt. So, the more we get out of your way and allow you to do that, the better,” Phil said.
Here we summarise what ACC is now doing differently to increase the value of health and safety to your organisation.