Join us for a compelling webinar where we explore the growing issue of retail crime and its far-reaching effects on employee safety, mental health, and overall wellbeing.
Retail crime is now reported to cost the industry a staggering $7.79 billion in Australia and $2.6 billion in New Zealand annually, and businesses are feeling the strain. In this session, we’ll examine how criminal acts—ranging from physical assaults to psychological trauma—are creating an emerging health and safety crisis in retail environments.
Through the lens of Bank of New Zealand (BNZ), we’ll uncover the unique challenges large organisations face in managing safety risks across multiple locations. BNZ’s Head of Protective Services, Lisa White, is an expert who is actively working on the front lines of employee and customer safety, with a strong understanding of retail crime. With her extensive background in safety leadership and wellbeing, she’ll share valuable insights on how the bank responds to increasing aggression and crime within its branches, highlighting both physical safety measures and mental health strategies that support staff.
We will explore actionable strategies like:
-Training to enhance staff preparedness
-De-escalation Techniques to defuse tension
- Rethinking Branch Layouts to minimise safety risks
This session will focus not only on the physical risks of retail crime but also address the often-overlooked psycho-social effects that can impact employees, their families, and local communities.
Finally, we'll look at where retail crime prevention is headed and how businesses can support employee wellbeing long term.
Who Will Benefit
This webinar is designed for retail managers, board members, WHS professionals, security teams, C-suite executives, and business leaders who are committed to creating a safer, more supportive work environment. If you are facing the growing challenges of retail crime and are looking for fresh, practical solutions to protect your staff and improve their wellbeing, this session will provide the insights and strategies you need.