Violence And Aggressive Behaviour In Workplaces

How to gear ourselves to manage and mitigate this risk

In this thought-provoking webinar, we will explore the psychological and physical risks, and introduce expert-driven prevention methods that will help you tackle these issues

Michelle Cooper - GM Health, Safety & Wellbeing, The Warehouse Group
Jo van den Berg - Head of Safety and Wellbeing, Foodstuffs North Island


Wednesday, 30th November  |  12 noon AEDT  |  2 pm NZDT  |  1 hr

In Partnership With

Concerned about increased violence and aggressive behaviour in retail?

Unfortunately, we’ve seen an undeniable increase in statistical and anecdotal dangerous behaviour towards our people in retail stores. 

This unpleasant behaviour is a major contributing factor to greater psychological harm in the workplace - an issue employers are beginning to worry about. 

For years, companies have mostly focused their efforts into secondary interventions. Training, employee assistance programmes, mental health first aid (amongst others) are fantastic initiatives, but they’re also the ambulance at the bottom of the hill.

Prevention is far more effective than a cure-based approach. 

This webinar will detail proactive measures employers can take to prevent this unpleasant behaviour. To make the greatest difference, a multi-pronged approach is a must - centred around primary prevention, good design, physical strengthening, and conflict de-escalation 

To bridge the gap between awareness of retail aggression issues, and proactively solving them, this workshop will focus on understanding the psychosocial risks, as well as diving into loss prevention, retention strategies and more. 

Join us and learn how you can best help keep your employees safe and mitigate the risk of aggressive customer behaviour.

What will this interactive webinar explore?
  • Why one-off VAB training doesn’t work and what to do instead.
  • How to address employee wellbeing in the face of more frequent violent and aggressive behaviour
  • Simple practical preventative initiatives that are proven to work - including retention strategies, a loss-prevention analysis, effective crowded-place strategies and more. 
  • Practical real-world examples of workplaces that have implemented positive changes.

If you're committed to addressing this concerning issue in your workplace and having a real tangible and meaningful impact on your employee’s and customer’s safety, then this webinar is for you. 

Who should attend this event?
Business Owners and Leaders, Heads of HR, Chief People Officers, Heads of Wellbeing and Safety, Loss Prevention and Profit Protection Professionals, HR Managers, Health and Safety Managers, Health, Safety and Wellbeing professionals and People Leaders.

Sign up now!

Group 4396

Meet the speakers


Michelle Cooper

GM Health, Safety & Wellbeing, The Warehouse Group

Experienced health and safety leader with experience in manufacturing, mining, construction, grocery and retail sectors. Having lead the safety function and  transformation at leading retail organisations, now at The Warehouse Group, Michelle is moving their culture from compliance to care. A learned generalist who is skilled in operations management, culture development and safety management systems. 


Jo van den Berg

Head of Safety & Wellbeing, Foodstuffs North Island

Passionate people leader who thrives on leading health, safety and wellbeing teams to deliver exceptional guidance, expertise and transformation.  Experienced in risk management, business process improvement, and business partnering across multiple industries, enjoying the challenge of implementing safety & wellbeing cultural change.